Refund & Cancellation Policy

All Malta Calculator calculators and guides are free. We only charge for the paid plans of our payroll and payslip software for businesses (Starter, Business and Accountant, and the legacy Basic and Pro plans) and for the one-off Year-End Pack. Prices, billing interval and VAT treatment are shown on the Pricing page and again before you pay. Payments are processed securely by Stripe.

Paid plans are billed in advance, in euro, monthly or (Starter) yearly. New subscriptions start with a 30-day free trial that needs no card; you are only charged if you add a card, when the trial ends. Your subscription renews automatically at the end of each billing period and the card on file is charged, until you cancel. On the Business plan the amount follows your number of active employees, and changes are prorated on the next invoice. We email a receipt for every payment. The Year-End Pack is a single payment for one company and tax year; it does not renew.

You can cancel at any time, without giving a reason, from your account:

1. Sign in and open Settings → Plan & billing.
2. Click Manage subscription to open the Stripe customer portal.
3. Choose Cancel subscription and confirm.

Cancellation takes effect at the end of your current billing period. You keep your paid features until then and you will not be charged again. After that your account moves to the free plan. Your payslips and employee records are not deleted. You can also email us and we will cancel for you.

• Full refund within 14 days: if you are not happy, ask within 14 days of your first subscription payment and we will refund that payment in full and cancel the subscription. The same applies to a Year-End Pack, as long as you ask within 14 days of buying it.
• After 14 days: payments are non-refundable and we do not give partial or pro-rata refunds for unused time in a billing period. Renewal payments are not refundable once the period has started.
• Exceptions: we will always refund duplicate charges, charges made after a cancellation we confirmed, and charges for a period in which the service was unavailable because of our fault. Nothing in this policy limits your rights under Maltese and EU consumer law.

Email [email protected] from the email address on your account with the subject "Refund request", your company name and the date of the payment. We reply within 2 business days (Monday to Friday, CET).

Approved refunds are issued to the original payment method within 5 business days. Your bank may take a further 5 to 10 business days to show the credit.